Statutory Grievance Mechanism
Grievance Redressal & Compliance Desk
Mandated under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 & DPDP Act 2023
Designated Grievance Officer
Officer Name
Ayush Upadhyay
Grievance Officer & Data Protection Officer
Corporate Address for Physical Service:
Registered Office: Level 4, Dynasty Business Park, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra 400059, India
Registered Office: Level 4, Dynasty Business Park, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra 400059, India
Discrepancy Reporting & Escalation Protocol
1
Step 1 — Initial Lodgment
Email grievance@ownproperty.in stating the Project Name, State Authority, and specific discrepancy or privacy request.
2
Step 2 — Formal Acknowledgment (Within 24 Hours)
You will receive an official Grievance Ticket Reference ID acknowledging receipt.
3
Step 3 — Resolution & Correction (Within 15 Days)
Under Rule 3(2) of the IT Rules, grievances are investigated, public records cross-verified against live state gazettes, and formal resolution provided within 15 days of receipt.
Developer & Promoter Discrepancy Notice
Are you a developer or legal promoter representative who has updated a quarterly compliance filing (QPR), obtained an occupancy certificate (OC), or revised possession with RERA? Follow our formal Dispute & Correction Protocol to submit stamped government evidence for re-indexing within 48 hours.